Lobster FAQ

Warranty

Do Lobster products have a warranty?

Yes. All Lobster products are covered by a warranty for 1 year after delivery.

How do I make a warranty claim?

Write to [email protected]. Describe the problem and include your name and the date you bought your Lobster product. We will then work with you to resolve it as simply and stress-free as possible.

What does the warranty cover?

You can use the warranty if:

Post-warranty renewal

What if my Lobster wears out or breaks after the warranty ends?

We will not leave you without a solution. You can renew your Lobster with one post-warranty order for a new product, even two or three years after the original purchase, with a personal 25% discount code. To get the discount:

  1. Send us photos and/or videos of your Lobster so we can assess its condition. This is required: we need to know exactly how the product was damaged so we can make improvements in production.
  2. Send us the order number of your previous purchase, or the email or name the order was placed under. If you bought your Lobster from one of our dealers, tell us where and when.
  3. We will review the information and send you a personal promo code for 25% off your new order.

Send the information to [email protected].

Important: the new order must not be larger than the original one. This program is for renewing your gear, and a post-warranty purchase can be made only once every two years. For example, if your previous order was one Lobster Medium Full Set, you cannot get the 25% discount on two Full Sets or on extra weight segments: the order must contain the same number of items as the original. However, we can change the size of your Full Set if you need a different one.

Care and weight accuracy

How can I make my Lobster last longer?

Treat the rubber parts and locks with silicone grease. Any silicone grease works, but a spray is the most convenient. It is not required, and your Lobster will last through the 1-year warranty without it, but it keeps the weight looking good and protected during frequent training, much like caring for shoes.

Is the weight of Lobster products accurate?

All Lobster weight systems are handmade, so the actual (net) weight may differ slightly from the weight stated in the description of Lobster and Squid products. A difference of up to 5% between the actual and the stated weight is acceptable.

Production and delivery

How long does it take to make and ship a Lobster?

Delivery times depend on the order volume and the production queue. Lobster products are handmade and it takes about 14 days on average to make one product, so orders are produced in turn and are ready for shipment within 21 to 30 days from the date of purchase.

Delivery is carried out by third-party services such as EMS, TNT and UPS. Their delivery times start from 7 days and are set by the carriers; Lobster cannot influence them. Complaints about delivery times can be considered only after 37 working days from the date the payment for the order was received.

Taxes and duties

Are taxes included in the price?

No. The Republic of Moldova is not part of the European Union, so for most destinations an import tax applies if the order exceeds a certain value (usually above 200 euros, but this varies from country to country). VAT rates also differ between countries, so we recommend checking your country’s import rules before you buy.

At checkout, before you place the order, we state that taxes are not included in the final price and that additional payments may apply.

Returns and exchanges

Can I return or exchange my order?

Our policy lasts 30 days. If more than 30 days have passed since your purchase, we cannot offer a refund or exchange.

To be eligible for a return, the item must be in the same condition as when you received it and in its original packaging. The following items cannot be returned:

To complete your return, we need a receipt or proof of purchase. For more information, contact [email protected].

How do I send a return?

Mail the product to Calea Orheiului 28/1, Chisinau, MD-2069, Republic of Moldova.

You are responsible for the shipping costs of the returned items, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

If, under the laws of your country, goods are subject to disposal or confiscation when taxes are not paid, no refund will be made.