All Lobster Weight products have a warranty for one year from the day of delivery.
But some of you ask from time to time: What if my Lobster wears out or breaks after the warranty expires?
We would never let our customers without a solution even past the warranty termination.
If you want to renew your Lobster Weight, you can make the one post-warranty order for a new product even two or three years past the original purchase, with a personalized promo code of a 25% discount!
In order to get the discount, all you have to do is:
1. Send us pictures and/or videos of your Lobster, so we can analyze the state of the product and come back to you with a response. This is obligatory: we should know how the coating looks after a period of usage in different colors, to make the needed improvements in production.
2. Give us the order number* of the previous purchase or the email/name and the approximate date the order was made on.
*If you bought your Lobster Weight products from one of our dealers - indicate where and when the purchase was made.
3. We will take a close look at all the information provided, and get back to you with a personalized promo code for a 25% discount on your new order.
The information should be sent to [email protected]
IMPORTANT: The new order should NOT be larger than the original one! This is the program for renewing your gear and a post-warranty purchase can be made only once in two years.
For example, if your previous order was of a one Lobster Weight Medium Full Set and you want to make a new order of 2 Lobster Full Sets or take some additional weight segments you won't be able to get the 25% discount. The order should be for the same amount of items as the original one. However, if you want a different size for your Full Set or to add something, write to us and we will always try to find a solution.
